SMD Technologies will not accept any items back for credit if the packaging is not complete (as you got it when purchased) — this includes box, accessories, etc. Defective items may be returned for refund or replacement. The following restrictions apply to refunds or replacements:

• All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
• If unopened goods are returned within 14 days, you will receive a refund excluding transport costs.
• Certain hardware items and all custom/special orders may only be returned for credit.
• All returns must be shipped at the customers' expense.
• Consumables are non-refundable.
• A 20% handling fee applies to any goods returned that are not in their original packaging; this must be within 14 days of you receiving the order.
• Please note that if your item/s are returned and do not contain the entire package that was shipped out, you will not receive a credit.

Warranty

All of our products are manufactured to the highest standards possible and come with a standard factory faults warranty. We do this to safeguard you, the client, to ensure that you are always receiving the best from us.

If you are experiencing a problem with your device or product, please contact our repairs department and they will gladly assist you.

Email: Returns@smdtechnologies.com