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Track my order Start an RFQ Payment options Delivery info Returns policy My account

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Orders & Tracking How do I track my order? Read more Quotes & RFQs How do I request a quote? Read more Payments How do I pay by bank transfer? Read more Delivery What are your delivery timeframes? Read more Returns How do I return an item? Read more Account How do I reset my password? Read more Quotes How do I accept or negotiate a quote? Read more Proof of Payment How do I upload proof of payment? Read more Business Accounts How do I switch between my accounts? Read more

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Frequently asked questions

Orders & Tracking

Browse the shop, add the items you want to your cart, then open the cart and select Checkout. You'll choose a delivery option, enter your billing and delivery details, and pick a payment method. You need to be signed in to complete a purchase — you can create an account in a minute if you don't have one.

Once you're signed in, open Order History in your account to see the current status of every order. We also email you as your order moves through each stage of fulfilment.

Orders move through Pending → Processing → Shipped → Delivered. Pending means we've received your order, Processing means we're preparing it, Shipped means it's on the way, and Delivered means it has arrived. An order may also show as Cancelled.

If your order is still Pending or Processing, contact us as soon as possible via the Contact page and we'll do our best to help. Once an order has shipped it can no longer be changed, but you can arrange a return after delivery.

Delivery & Collection

Standard delivery takes 3–5 business days. Faster options may be available at checkout depending on your address. See our Shipping page for full details.

Delivery is calculated at checkout based on the delivery option you choose and your delivery address, so you'll always see the cost before you pay.

Yes. Manage your saved addresses under Delivery addresses in your account, and pick the one you want at checkout. Business accounts share a common address book across the account's users.

At this time we deliver within South Africa only. If you have a specific enquiry, please get in touch.

Payments

At checkout you can pay by Ozow (instant EFT), PayFast (credit & debit cards and more), or Bank Transfer (manual EFT). Business quotes are settled by bank transfer against the banking details we send you.

Yes. Card and EFT payments are handled by trusted, secure payment providers. Your card details are entered on the provider's secure page and are never stored on our servers.

Choose Bank Transfer at checkout (or, for a business quote, accept the quote) and you'll be shown our banking details and a payment reference. Make the EFT from your bank using that reference so we can match your payment.

If you pay by manual EFT for a business quote, upload your proof of payment on the quote page under My quotes. Accepted formats are PDF, JPG or PNG up to 5 MB. Once we confirm the payment your order is created automatically.

Returns & Refunds

We accept returns within 14 days of delivery, provided the item is in its original condition and packaging. See the full Returns & Refunds policy for details.

Start a return from your account or reach out through the Contact page and our team will arrange collection or drop-off with you. Full steps are on the Returns page.

Once we've received and inspected the returned item, we process your refund to your original payment method. Bank clearing times mean it can take a few business days to reflect.

Yes. All SMD Technologies products carry a manufacturer's warranty; the period varies by product and brand. Check the product packaging or contact us for specifics.

Account & Profile

You can browse the store freely, but you'll need to register or sign in to place an order. An account also lets you track orders, manage returns and save items to your wishlist.

On the sign-in page select Forgot password?, enter your email, and we'll send you a secure link to set a new password.

Manage your details from your account: Edit profile, change email, or change password.

Update what we send you under Communication preferences in your account.

For Business — RFQs, Quotes & Accounts

Trade buyers belong to a business account, which unlocks your negotiated trade pricing and the quote workflow. Instead of a shopping cart you'll see a Request for Quote (RFQ) basket, and you order by requesting and accepting quotes rather than paying at a cart checkout.

Add the products you're interested in to your RFQ, choose the delivery address you'd like it priced against, and submit. Our team reviews your request and responds with a priced quote. You can follow everything under My RFQs.

Open the quote under My quotes. You can Accept it (confirming your delivery address), or choose Request changes and send us a message — we'll revise the quote and re-issue it. You can go back and forth until you're happy, then accept.

After you accept, we email you banking instructions with a reference. Pay by EFT and then upload your proof of payment on the quote page. Once we confirm the funds, we create your order automatically and you can track it in Order History.

Yes. If you're a member of several accounts, use the account switcher in the top navigation to change the account you're currently ordering for — your pricing and address book update to match.

Your prices reflect the price list(s) your account has been assigned. If your pricing doesn't look right, contact us and we'll check your account setup.

Still need help?

Our team is ready to assist with quotes, orders and anything else.

+27 (0) 11 608 3633 Contact us
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